Freixenet
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Privacy Policy

This website is owned and operated by Freixenet UK Ltd, 23 Wellington Business Park, Dukes Ride, Crowthorne, Berkshire RG45 6LS, UK (Company registered number: 00787752) and operates under the jurisdiction of the laws of England and Wales. Contact for Data Protection information is privacy@freixenet.co.uk.

At Freixenet we respect your privacy and this Privacy Policy outlines the information we may collect via this site and how we use it.

For the purpose of the Data Protection Act 1998, the data controller is Freixenet UK Ltd of 23 Wellington Business Park, Dukes Ride, Crowthorne, Berkshire RG45 6LS, UK.

Conditional Use of This Site

Your access to and use of this website and its contents (the "Site") is subject to the terms and conditions of this Privacy Policy ("Privacy Policy" or "Policy"), the Terms of Use posted on this Site ("Terms of Use") and all applicable laws. By accessing and using this Site, you (the "User" or "you") accept and agree to these without any limitation or qualification.

1. Privacy Policy

1.1 Collection Of Your Personal Information

We collect personal information about you (i.e. information which may identify you in some way, such as your name, address, age, date of birth and other contact details such as telephone number, email address, etc. and passwords) through this website only when you voluntarily submit it. For example, when you register on the website, subscribe to our services, request information, submit comments or participate in some competition, game, promotion, survey or other feature of the website. We may also ask you for information when you report a problem with our site. If you do not want your personal information collected, please do not submit it.

If you contact us we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

When you provide information this should be your own information. If you give us information about another person, you confirm you have their authorisation to act for them, and to consent to the processing and use of their personal data as described in the privacy policy, and to agree on their behalf, to the terms of use and privacy policy.

You must not provide us with your personal information if you are not of legal age to purchase alcohol in your country of residence and, if different, the country from which you are accessing the website. For UK residents the legal purchase age is 18 years or over. We do not intend to collect personal information from, or market to, anyone under the legal purchase age.

If we believe you are under the legal purchase age we will make every effort to remove your personal information from our records.

1.2 Use Of Your Personal Information

The personal information that we obtain from you may be used as follows:

  • to respond to your questions and requests;
  • to provide you with access to certain areas and features;
  • to communicate with you about your activities on this website;
  • to pass to our parent, subsidiary and selected affiliated companies, Site Developers and other promotional partners ("Related Parties") who require it in order to perform some function on our behalf in connection with the Site (such as delivery of merchandise, administration of the website or promotions or other features on it, marketing, data processing and analysis or customer services). Further use or disclosure of the information by them for other purposes is not permitted;
  • to provide you with product information or promotional and other offers from us or Related Parties;
  • for disclosures required by law, regulation or court order;
  • for the purpose of or in connection with legal proceedings, or if necessary for establishing, defending or exercising legal rights;
  • in an emergency to protect the health or safety of Site users or the general public or in the interests of national security;
  • for disclosures, in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • for disclosures in the event that Freixenet UK Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it, about its customers, will be one of the transferred assets.

1.3 Marketing

We will not provide any of your personal information to any third parties, for marketing purposes, without your specific consent. However, at the point of collection of your information we will provide you with either an "opt-in" or "opt-out" mechanism depending on the circumstances of the data collection and the use to which such data is to be put. *Please note though, by opting-out, you may not be able to participate in certain activities on the Site.
If you opt in to receive further information from Freixenet UK by email or post, your personal information may be used by Freixenet UK, or its Related Parties, for marketing purposes. This may include sending you newsletters, details about promotions or offers, or other information which may interest you. All email marketing communications will have instructions on how to unsubscribe from future email marketing communications
We use link and image tracking within email newsletters to track which links are being opened and clicked on. This data is only used in aggregated form and cannot be used to identify individuals.

1.4 Storage Of Your Personal Data

All information supplied to us is stored on our own secure servers or those of our data processing partners.

This data is stored in the European Economic Area (EEA), in compliance with the provisions of the Data Protection Act 1988 or the equivalent European legislation.


You agree that we may transfer your information outside of the EEA provided that we ensure any data processing partner based outside of the EEA safeguards your personal information in accordance with the standards applicable within the EEA.

Where we have given you, or where you have chosen a password which enables you to access part of our site, you are responsible for keeping this password confidential. You should not share a password with anyone.Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You may contact us at any time to consult, update, modify or cancel the data, or to comment or pose questions regarding this Privacy Policy, by writing to: The Data Protection Compliance Manager, Freixenet UK Ltd, 23 Wellington Business Park, Dukes Ride, Crowthorne, Berkshire RG45 6LS, UK or by sending an e-mail to: privacy@freixenet.co.uk.
You have the right, under the Data Protection Act, to request what information we hold about you. Please note an administration fee of £10 will be charged for dealing with information requests. These requests should be addressed, in writing, to: The Data Protection Compliance Manager,Freixenet UK Ltd, 23 Wellington Business Park, Dukes Ride, Crowthorne, Berkshire RG45 6LS, UK

1.5 Checking Your Personal Information

If you wish to verify, correct, or update any of your personal information collected through this Site, contact us at the address or e-mail detailed in 1.4 above.

1.6 Security Of Your Information

We use certain reasonable security measures to help protect information you send to this Site. However, we cannot guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any Damages you may suffer due to any loss, unauthorised access, misuse or alteration of any information you submit to this website.

1.7 Links To Other Websites

Our site may from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

1.8 Cookie Policy

This site, like many others, uses small files called cookies. In the case of this website, we use a session cookie to enable visitors to confirm that they are of legal drinking age. We also have a cookie for use by Google Analytics, but we do not use any other third party cookies (typically third party cookies are used by advertisers on a web site). To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
We use cookies and IP addresses to automatically collect certain technical non-personally identifiable information. This might include your type of Internet Browser or computer, the domain name of your Internet Service Provider, number of page visits and the character and duration of such visits. We also track the number of visitors to our website in an aggregate form. However none of this information is personal and it cannot be used to identify individuals. It is used to keep our website fresh and interesting to our visitors and tailor content to a visitor's interests. You may set your computer browser to disable cookies or to alert you when cookies are being sent. If you disable cookies, we may be unable to optimise your visit to our website and certain features may not be available.

1.9 Changes To Our Privacy Policy

Please note, we may change our Privacy Policy at any time. You should review these terms for any changes each time you access the Site. By using the Site, you agree to any changes, and by providing continued access to the Site we are providing you consideration for agreement to such changes.